If you have experience leading a fast‑paced restaurant team and take pride in delivering great coffee, fresh food, and friendly service, this Food Service Supervisor role with one of Canada’s most iconic brands is an excellent opportunity. Ascent Coffee Ltd., operating a Tim Hortons location in Canada, is looking for a reliable leader to oversee daily operations, train and motivate crew members, and ensure every guest leaves satisfied. This is not a desk job; you will be on your feet, working alongside your team during busy breakfast and lunch rushes, managing inventory, handling customer concerns, and maintaining the highest standards of cleanliness and safety. If you have at least two years of food service experience, with some supervisory duties, and are ready to work a flexible schedule including weekends and public holidays, this full‑time permanent position offers a competitive hourly wage of CAD 18.00 to CAD 22.00, depending on your experience. You will be part of a brand that is a true Canadian icon, known for its coffee, donuts, and community spirit.
Company Overview
The employer is Ascent Coffee Ltd., a franchisee operating a Tim Hortons location in Canada. Tim Hortons was founded in 1964 in Hamilton, Ontario, and has since grown into one of the largest quick‑service restaurant chains in North America, with thousands of locations across Canada and around the world. The brand is famous for its premium blend coffee, freshly baked donuts, and all‑day breakfast and lunch options. The franchise owner is committed to providing a positive work environment, with a focus on teamwork, respect, and career growth. The principal has partnered with Golden Horizon Placement Agency, Inc., a DMW‑licensed recruitment agency based in the Philippines, to handle the hiring process. The agency is located in Manila and follows ethical recruitment practices, with a strict no‑placement‑fee policy. They will assist with visa processing, medical examinations, and pre‑departure orientation. Beware of illegal recruiters.
Key Responsibilities
- Supervise, coordinate, and schedule the activities of food service staff, ensuring adequate coverage during peak hours and for breaks
- Train new and existing crew members in job duties, sanitation procedures, and safety protocols, maintaining Tim Hortons operational standards
- Estimate and order ingredients and supplies required for meal preparation, monitoring inventory levels to prevent shortages or waste
- Address customer complaints or concerns professionally, resolving issues to maintain a positive dining experience and protect the brand’s reputation
- Maintain records of stock, repairs, sales, and wastage, preparing reports for the restaurant manager as required
- Ensure that food quality, speed of service, and overall guest experience meet or exceed company targets, including mystery shop scores
- Hire and onboard food service staff in collaboration with the restaurant manager, participating in interviews and orientation
Qualifications
A high school diploma or equivalent is required. You need at least two years of paid work experience in the food service industry, with at least one year in a supervisory or team‑lead capacity. Strong English communication skills are essential for interacting with customers and staff. You must be physically fit for standing, walking, lifting up to fifteen kilograms, and working in a warm kitchen environment. A willingness to work daytime, evening, and weekend shifts is necessary. A valid driver’s licence is an advantage but not mandatory. Filipino citizens aged twenty‑two to forty‑five years with a valid passport are encouraged to apply. You must be able to pass a pre‑employment drug test and provide a clean criminal record. A food safety certification is an asset.
Benefits and Perks
This full‑time permanent position pays CAD 18.00 to CAD 22.00 per hour based on experience, which aligns with the current market rate for a food service supervisor in Canada. Based on a forty‑hour work week, your monthly earnings will range from approximately CAD 3,150 to CAD 3,850. Overtime pay is available at applicable rates. You will receive on‑the‑job training on Tim Hortons systems and food safety standards, including certification in Smart Serve (responsible alcohol service) if required. The employer provides a safe and compliant work environment, with uniforms and personal protective equipment provided. The agency assists with visa processing, DMW documentation, medical examinations, and pre‑departure orientation. There are opportunities for career advancement within the Ascent Coffee Ltd. organization, including potential for store management roles.
How to Apply
To apply for this Food Service Supervisor position, visit the Golden Horizon Placement Agency, Inc. office in Manila or call their telephone number for an appointment. Bring your updated resume, employment certificates, valid passport copy, PSA birth certificate, NBI clearance, and recent ID photos. Complete your DMW E‑registration and PEOS certificate online before visiting. This is a role designed for someone who wants to grow, contribute, and be recognised for their leadership. We hope to hear from you.
